Shipping policy

Thank you for shopping with Palms by Elisa! Every order is carefully prepared and packaged with care.

Processing Time

● Orders are processed within 2–5 business days.

● Custom or personalized orders may require 3–7 business days before shipping.

● Processing times may be longer during holidays or high-volume sales.

Shipping

● We ship within the United States using USPS or another reliable shipping carrier.

● Once your order ships, you will receive a tracking number via email.

● Delivery times are estimated at 3–7 business days, depending on your location and the shipping service selected.

Shipping Delays

While we do our best to ship orders on time, we are not responsible for delays caused by the shipping carrier, weather, holidays, or other circumstances beyond our control.

Incorrect Addresses

Please double-check your shipping address before placing your order. Orders returned due to an incorrect or incomplete address may require additional shipping charges to be resent.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to help resolve the issue.

Questions

If you have any questions about your order or shipping, please don’t hesitate to reach out. We appreciate your support and look forward to creating something special for you!